Client Account Manager
Hyderabad, Telangana, India
Type of Job
About the job
- About the job
As an Account/Content Manager you would be working with customers to understand the content requirements, build a team of freelance writers who fit in the criteria, set the right expectations and manage the project with the editor for timely delivery. Most of our customers are recurring and this gives you an opportunity to work closely with them and shape the content strategies. On a day-to-day basis you will be involved in following tasks:
Be part of customer project kickoff calls
Build relationships with customers and ensure retention
Create and manage projects for recurring customers
Collaborate with new writers and keep onboarding newer writers to your project to reduce dependability
Work with the sales team to be part of the project strategy and contribute to ideation and planning to scale the scope of project
Manage payments to writers on project closure
Work with editors for scheduled content deliveries
This role is a bridge between customers and our writers, you should be a proactive person who loves managing projects. You will be working with writers to ensure content is delivered on time and collaborate with editors in your team to ensure project completion.
1-2yr Account Management Experience in a Marketing Agency
Understanding of content marketing & digital marketing
Knowledge of Project Management and using tools like Basecamp, Trello, etc.
Managing deadlines and thriving in uncertaininty
Project management skills
English Proficiency - Writing
Pay and benefits
This is a hybrid-role, full-time (40-hour per week) position and you can choose your own work hours between 10am-8pm. If you are not in Pune, you will start working remotely, and we can plan relocation on mutual agreement in the future. Since it is a hybrid role, we are flexible with office visits and try to build a good balance with our team
All we ask is for you to be available when there are team activities or huddles, which are usually scheduled on Tuesdays every week.
The salary for this position is between ₹320,000 - ₹500,000 INR based on experience and expertise.
We believe in working asynchronously and don't believe in you being online for a fixed time period every day. We don't track work hours either. What we only expect is that the work allocated to you should be completed before deadlines. We are stringent with deadlines.